FAQ

Orders & Payments

Where do you deliver?

We currently deliver to addresses within the United Kingdom.

Do you offer free shipping?

Yes. We provide free tracked shipping on all UK orders.

What payment methods do you accept?

We accept major debit and credit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Available methods are shown securely at checkout.

Can I change or cancel my order?

Contact us as soon as possible at lojamance@gmail.com. We will try to help, but changes cannot be guaranteed once processing has begun. Your statutory cancellation rights remain unaffected.

Shipping & Delivery

How long does delivery take?

Orders are usually delivered within 5–10 business days after order confirmation. Business days are Monday to Friday, excluding public holidays.

Where are orders dispatched from?

Orders are dispatched from our fulfilment partners in China and delivered directly to customers in the United Kingdom.

Will I receive tracking information?

Yes. Once your order has been dispatched, we will send a shipping confirmation email with tracking information where available. Tracking updates may take a short time to appear.

What if my order is delayed, lost or damaged?

Email lojamance@gmail.com with your order number. We will investigate with the carrier and arrange an appropriate resolution.

Returns & Refunds

What is your return policy?

You may request a return within 30 days of receiving your order. Items must be unworn, unused and returned with their original tags and packaging, together with proof of purchase.

What are my cancellation rights?

For most online purchases, UK customers may notify us of cancellation within 14 days after receiving the goods and normally have a further 14 days to send them back. This does not affect your statutory rights.

How do I start a return?

Email lojamance@gmail.com with your order number and the item you wish to return. We will provide the correct return instructions. Please do not send an item before receiving these instructions.

Who pays for return shipping?

Customers pay the direct return cost for change-of-mind or wrong-size returns. If an item is faulty, damaged, incorrect or not as described, Mance Wear will cover the reasonable return cost.

Do you offer exchanges?

We do not currently process direct size or colour exchanges. Please return the original item and place a new order for the preferred option.

Products & Sizing

How do I choose a size?

Review the size options and any measurements shown on the product page. If you need confirmation before ordering, contact us with the product name and your measurements.

What if an item has a quality issue?

Contact us promptly with your order number and, where helpful, clear photographs. Faulty goods remain covered by your UK statutory rights.

How can I confirm a product material?

Material information is shown on the relevant product page. Contact us before ordering if you need confirmation about composition, care or construction.