FAQ — Mance Wear

Orders & Payments

Do you ship to my country?

Yes. We deliver to all regions within the United Kingdom and to every country in Europe. If you are unsure whether we ship to your exact location, feel free to contact our support team before placing your order.

Do you offer free shipping?

Yes. All orders to the UK and Europe come with free tracked shipping.

What payment methods do you accept?

We accept all major payment methods, including:

Debit & credit cards
PayPal
Apple Pay
Google Pay
Shop Pay

All transactions are securely processed.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled within 2 hours of purchase.
After this period, the order may already be in processing or transit.
If so, please follow our Return Instructions once your order arrives.

Shipping & Delivery

How long does delivery take?

Delivery to the United Kingdom and Europe typically takes 4–8 business days after order processing.

How long is processing time?

Orders are processed within 1–3 business days (Monday to Friday).

Will I receive tracking information?

Yes. Once your order is shipped, you will receive an email with your tracking number and link.

What should I do if my order is delayed?

Delays can occasionally occur due to customs or carrier issues.
If your package has not moved for several days, contact us and we’ll investigate with the shipping carrier.

What if my package is lost?

If your tracking shows no delivery or movement for an extended period, contact us and we will open an investigation.
Lost orders are either replaced or refunded, depending on your preference.

Returns & Exchanges

What is your return policy?

We offer returns within 60 days of delivery. Items must be in unused condition, with tags attached and original packaging.

How do I request a return?

Simply contact us at lojamance@gmail.com with your order number, reason for return, and photos if applicable.
Our team will provide return authorization and instructions.

Who pays for return shipping?

Return shipping is covered by the customer, except in cases of defective or incorrect items—those are fully covered by us.

Do you offer exchanges?

Yes. We offer exchanges for defective or incorrect products at no additional cost.
If you selected the wrong size, please request a return and place a new order for the correct item.

Products & Sizing

How do I know which size to choose?

Each product page includes a detailed size guide.
If you are between sizes, we generally recommend selecting the larger size for comfort.

What if the item I received has a quality issue?

Please contact us within 48 hours with clear photos.
We will resolve the issue immediately with a replacement or refund.

Are your materials premium quality?

Yes. All Mance Wear garments are crafted with a focus on comfort, durability, and timeless aesthetic—carefully curated for modern European style.

Support & Contact

How can I contact customer service?

You can reach us through:

Email: lojamance@gmail.com
Instagram: @mancewear
Support Hours: Monday to Friday, 9:00 AM — 5:00 PM (GMT)

We typically reply within 24 hours.