We want you to feel confident shopping with Mance Wear. This policy applies to orders placed through mancewear.com and does not affect your statutory rights under UK consumer law.
You may request a return within 30 days of receiving your order. To qualify under our extended return policy, items must be unworn, unused and returned with their original tags and packaging, together with proof of purchase.
You may handle an item only as much as reasonably necessary to establish its nature, characteristics and fit. We may reduce a refund where handling has diminished the item's value, as permitted by law.
For most items purchased online, you have the legal right to tell us that you wish to cancel within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to send the goods back.
To exercise this right, email lojamance@gmail.com with your order number and a clear statement that you wish to cancel or return your order.
If you are returning an item because you changed your mind, ordered the wrong size or no longer want it, you are responsible for the direct cost of returning it.
If the item is faulty, damaged, not as described or incorrect, Mance Wear will cover the reasonable return cost and provide an appropriate remedy.
Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged, not as described or incorrect, contact us promptly with your order number and, where helpful, photographs of the issue.
UK consumers generally have a short-term right to reject faulty goods within 30 days for a refund. Other rights to repair, replacement, price reduction or refund may continue after that period. Nothing in this policy limits those statutory rights.
Once we receive your return, we will inspect it and notify you. Eligible refunds will be issued to the original payment method.
Where you exercise your statutory right to cancel, we will make the refund without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier. We may withhold the refund until we have received the goods or evidence of return.
Your bank or payment provider may require additional time to display the refund after it has been issued.
Unless faulty, the right to cancel may not apply to personalised or made-to-order goods, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed. This does not affect your rights where an item is faulty, damaged, incorrect or not as described.
We do not currently process direct size or colour exchanges. Please return the original item and place a new order for the preferred option.
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes once processing has begun. Your statutory cancellation rights remain unaffected.
For returns, refunds or cancellations, email lojamance@gmail.com.
